Cancellation Policy & Outstanding Balances
If a booking is cancelled in writing by the Customer with more than 7 days left before the date of travel, other than the initial deposit paid by the Customer, the Customer will have no further costs to pay.
If a booking is cancelled by the Customer with less than 7 days’ notice, payment in full will be due to Local Taxi Hire from the Customer.
Deposits are non-refundable on bookings cancelled by the Customer. We are however prepared to roll over deposits onto alternative trips at the time of cancellation.
Damages / Spillage
Please note your card details will be stored on the system until the end of the journey until the vehicle is inspected for damage/spillage caused which will be charged accordingly at a minimum rate of £40 this also includes soft drinks water wine spirits or any form of liquid. Drinking is not permitted unless it has been agreed prior to booking.
Extra drop offs / reroute / extra hours
Any extra drop-offs which are not included on the initial booking will be charged at a minimum of £1-£25 per drop, any amount charged will have to be paid in cash to the driver. If for any reason the customer requires extra stay by the driver, if the driver can accommodate their requirements, they have to pay £50 per hour minimum charge and an hourly rate of £50 thereafter.